Setup and Configuration Tips

You can't beat the great support you get from Sling Media's™ website, but... Below are some tips to help you avoid common setup and configuration issues you may encounter as an American TV 2 Go subscriber. Remember, your personal configuration may vary. Always check the documentation provided by your A/V equipment and computer manufacturer.


Where can I find the free SlingPlayer™ software?

To use our FREE Demo or to connect to your subscribed Slingbox, simply:

  • Visit http://newwatch.slingbox.com
  • Follow the prompts
  • You'll have to restart your browser after you install the SlingPlayer plugin
  • Once the SlingPlayer plugin is installed, you'll be connected to your Slingbox automatically when you log in

Should I install Slingbox™ firmware updates?

Our mantra is: "if it ain't broke, don't fix it!" If you install an update before we have a chance to test it for you, you run the risk of not being able to connect to your Slingbox™ until we find a workaround. When Slingmedia™ issues an update, we do the testing to make sure that installing it won't affect your ability to use our service. When we have any bugs worked out, we will notify you by email that it's safe to proceed.

How do I connect my TV to my computer?

First, your computer must have a video card that outputs video in a format that is compatible with your TV. Typical formats include "VGA", "SVGA", "Composite Video", "S-Video", "Component Video", "DVI", and "HDMI". You will have to consult the documentation from your TV and computer manufacturers to determine which type(s) of video input(s)/output(s) you have available.

Next, you need to have the appropriate cable(s) and/or adapter(s) to make the connection. We recommend that you look here if you need to purchase a cable or adapter.